So, which one is the best? Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. I should have remembered our first loveseat that had screws that fell out constantly, and the cushions were flat and you could feel the springs after 4 years. Many La-Z-Boy recliners are customizable with different options for upholstery fabric and color, cushions, and finishes. Calling Comfort Care, their support system, is a joke. We purchased some furniture here in May. She helped us pick out a great style & fabric for our room. We had an awful time with Lazyboy recliners and would not buy them again. I've noticed the seating area is so wide that guests look like they are reclining. The frame itself has just broken! Don't overlook LaZBoy thinking it's too expensive or will take too long. LaZboy quality has dropped in the last decade. So, we have no recourse and are stuck with the furniture. Houzz Pro: One simple solution for contractors and design pros. Now, only 2 years later, I went to sit on my couch and heard a large crack. Our recliner is part leather and it is looking very bad. The quality is terrible. I then was told I would receive a call within a week. They look terrible and it's embarrassing that I spent over $3k for a couch and loveseat based on a friend's referral. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. Mike from service talked down to my wife and told her she didn't understand the product and maybe she should "google it." That was on July 12. I ordered it and from the beginning I had issues. Was not honest. After a few hours, we finally found the perfect rockers and a couch to match. The average price of a La-Z-Boy recliner can range from US$299 - US$4,000 depending on the fabric and upgrades you end up choosing. Minh, the store manager, was helpful and kind. The last purchase was a leather sectional ($$$). La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. He was very gracious and provided great service. My wife decided to indulge me with a legendary La-Z-boy all leather recliner. Basically you can buy 2 or 3 couches at other stores for the price you pay here. Again, thank you for your help in resolving this issue. Customize every piece here. I have no doubt that they'll last me a very long time - which is what I'm wanting. They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). After several weeks and much research we went back and talked to Geddy. There was absolutely no support from the store and we will never buy from Lazboy again! This was at no extra cost. We got excellent and friendly service from Linda Evans. La-Z-Boy is the place for people looking for furniture! Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . My bad for accepting. Called Within Hours Of Delivery. Three times I have been on hold - disaster. Within 7 mos they had to come and replace 2 pieces on the back of my couch the metal popped out and made 2 holes in my wall. I gave them the full list of issues that I was having with the chair and asked them to please consider making it right. Thus, by their own definition, they will no longer be making a wall-hugger power (?) End of story. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. FlexSteel products will cost you $699 to $3299, and Lazy Boy products will cost you $699 to $2999. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. Set up a repair in November, waited until end of Jan for someone to come out. As soon as I sat in it, I was in heaven. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. I know the furniture is expensive, but very good quality. Will certainly NOT ever buy a Laz Boy product again. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! One broke completely apart and another cracked. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! This is not one of them. Lazboy 1.8 Southern Motion Furniture 1.7 Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. We also own one of Lazyboy's bigger steroidal recliners for the basement. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. Sarah had Wednesdays and Thursdays off, but another agent told me that it would be delivered on the 19th. We just went to Lazyboy today looking for recliners and I didn't find anything I liked. Don't buy a bladder mattress from lazy boy. Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. It was pretty bad. I went in to Lazy Boy to test the remote on my lift chair to determine if the remote was bad or if the motor in the chair was bad. I will never buy from this company again. Expected this to be an easy purchase but it's immeasurably easier. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. But we now have to live with this. Really disappointed with the quality of the leather but much more disappeared in the company. Very disappointed and frustrated with this purchase. If that does not get response I plan to buy stock and take mystory and pictures to a stockholders meeting. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. Furniture was ordered and we we told 8 weeks. Especially since my total bill was $4800.00 on sale. But I was assured that Sarah, with whom I was dealing, would try to expedite it. (Fabric not found locally). Ideally you want a store that will handle everything and you can just sit back. The salesman I dealt with gave me recommendations based on my needs. I figured that if my previous couch was able to survive for 12 years without so much as a stain or puncture, I'm pretty sure I'll be fine without it. When they were delivered, the workmanship was horrible. We bought a Lazy Boy electric recliner two years ago. The noise is still unacceptable. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. Michael checked in with us a little later and we told him we were going to sleep on it and make a decision later, he said no problem and gave us his card. The next day we went down and we told Joe we were going to buy one, we just wanted to look around a little more. If I had to do this over, I would go somewhere else as their customer service is extremely poor. Even the delivery men wereastounded and took pictures. I have a Bradington Young recliner that I got in 1987. LaZboy is good. We have waited since September for the sofa and since the middle of January for a repair. The company has changed- resting on laurels, short-term profit, and engaging in these practices because it makes more money, short-term, by understaffing, delaying warranty service, and disregarding complaints. Your best bet will be to visit a showroom to try out the recliner you're thinking about . Service/Design/Furniture - 5 STARS! DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. Creating A Local Server From A Public Address. Trust me the long version is worse. Contents [ hide] 1 #1: Southern Motion Soho Hi-Leg Recliner 1635 2 #2: La-Z-Boy Anderson Reclina-Rocker Recliner 3 #3: Southern Motion Vs Lazy Boy - Conclusion 3.1 Related Posts: We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. I'll more than likely be asleep within minutes of sitting down but technically I'll still be sitting. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! Long story short, the brand no longer represents itself honorably. These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch. Found out the extended warranty was only for fabric. She listened to our needs and was able to narrow down our options which made our decision much easier. I just want my La Z Boy fixed. Being the Jaxon sectional was leaning towards our top choice, the review on the Jaxon was a bit saddening. Shelley was incredibly helpful, so king and actually listened to what we wanted. Delivery is awful, and the quality is terrible when it arrives. Do not be fooled. She instructed me about all the makes and models and sold me a chair. I contacted the "LaZ" people at Corporate and argued deceptive advertising based on the TV ad and was told I would have to take it up with the local store. We're on our second Lane recliner. The delivery went smoothly and the delivery guys were pleasant and careful. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. This WILL BE MY LAST LA-Z-BOY RECLINER. Mine is a Lazyboy20 years old and on it's second fabric cover. At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. We just sit on our couches in the evening for a few hours. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. In fact, he even came out with one of their interior designers to help provide some input on color choices and the overall layout. Customer service was absolutely no help and only offered me to dismantle my furniture and pick up/deliver the furniture myself to save the delivery fees. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Each time I had to hang up because I couldnt wait any longer. 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