If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. Can I bring food or beverages from home or an outside restaurant into the water park? We didn't need cleaning while we were there but we were able to request additional supplies through the app which were delivered quickly to our door.Waterpark: This is the perfect size for my kids. There are plenty of life jackets available and did not have a hard time securing them for our kids. Upon check-out any unused funds will be credited back to your account. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. What is the minimum age requirement to confirm a reservation? If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Larger items, such as luggage, will need to be kept in your room or vehicle. Cabanas are available to rent daily for your family's comfort and convenience in the water park. * Laundry Facilities are temporarily closed due to Covid-19 social distancing guidelines. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. Great Wolf Lodge refunded one charge, but the other two remained. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. The story times and kids event are the same as when they first opened. Hope they are proud. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Please see our partners for more details. Bonus Deals are tailored to individuals. You want to play a game? This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Can I request a particular suite style during check in? COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Can I move my Bonus Deal to a different stay date? What is the common attire and footwear for the water park? Dont even get me started on the arcade. Country Inn & Suites by Radisson, Traverse City, MI. Please have a look at all dining options here. We had a standard room with 2 adults and 2 kids (17 &8). The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. Guests are permitted to bring their own life jackets. The pizza from the other restaurant was good. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. This means you don't have to carry cash or room keys! La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. Due to covid they only clean upon request which was fine with us. Does Great Wolf Lodge provide Sign Language interpretation services? We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. There are also cleaning and enhanced sanitization protocols, a required 6-feet of social distancing and contactless environments, such as the use of credit cards or wristbands for contactless payment. $100 does not go far at all. Waterslides and our elevated attractions are not wheelchair accessible. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is . In my opinion they should have honored our original booking price. The Lodge assigns suites on the day of arrival. Vendemos pases diarios para el parque acutico? Guest laundry is available on-site. They were moderate and fun. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. Please note that inflatable toys are not allowed in the water park. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? Prices are the average nightly price provided by our partners and may not include all taxes and fees. Click Here to Book Direct. The resort was supposed to re-open 3/22 (after being closed due to covid). Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. This is the version of our website addressed to speakers of English in the United States. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. We stayed as a family of 4 on a Friday night 5/2022. There are changing rooms, lockers and showers available for you. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Reserve your cabana today! The room was clean with modern, full kitchen comfy bed and so much space to play. Qu necesito mostrar cuando llegue al resort? Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. Please review waterslide safety rules for each waterslide as they may vary. more. This is customer service at its best. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Each floor has a designated vending machine and ice machine area. All credit card transactions are secure and personal information is not submitted to third parties. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. The resort will close starting on Sunday with plans to reopen on April 2. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. Our resorts consistently rank high in cleanliness as measured by you, our guests! Points are calculated based on the final folio, and are posted after completing your stay. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. Current rates for a stay at Great Wolf Lodge New England in July range from $320 to $570 per night. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. Yes, its expensive. The rate also includes parking, and access to all events. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. The following day the park was just as filthy. 2023 Great Wolf Resorts, Inc. All rights reserved. This way, Great Wolf is ready if it does. The room mostly seemed clean with just a bit of dust around the bunk beds. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. When setting up a reservation online, we require the number of children under 2 to be listed. Can we request a balcony or patio during the reservation process? Manteca's location is the 19th Great Wolf Lodge to open . These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. Are water park passes included with stay? Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. However, Gov. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. No problem! Bonus Deals can be used with deal codes. But Great Wolf Lodge is hoping the reopening process is sped up. No bowling. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. How can I secure valuables during my stay? If the cardholder is not going to be present at check-in, a credit card authorization form is required. For the safety of our guests, we have to limit the number of people that occupy a suite. Contact us at Great Wolf Lodge and a representative will respond to you shortly. ", First published on February 19, 2021 / 8:00 AM. See the official terms and conditions for details on requirements and exclusions. She cancelled the reservation and issued my refund. "I don't know how to say it, but it's pissing me off, because it's not okay. Paper towels were overflowing in the garbage. Having now seen them (but not rented), we would NOT rent one in the future. Why not buy 3? One charge was legitimate. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. We welcome guests with special dietary needs. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. Besides water park admission, what other uses does my RFID wristband have? They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. The splash zone was good for the youngest. Please check with the front desk or your Lodge Life to find the location. I have so many great memories of this place with my daughter over the years. They were fun too. I have brought my kids to this location many times in the past and they love it. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Are Pack 'n Play cribs available to reserve during stay? Can I get it back? More. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. 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