Any registration fees paid by you to Zumba for a cancelled Licensing Program session will be refunded or may be transferred in the event of rescheduling. This means that the payment the member made on the 21st of March was for the month of March. No, your monthly fees will not change. Sign In Via Email Login with Facebook I'm bilingual (English and French). Available to Teach Additional Classes. I get to get my dance on while helping others pursue a healthy, happy, active lifestyle. WebHello! (Note: If you still cannot see the song, please shut down the app and re-open it. When your account reactivates, you will have all the content that you previously had as a ZIN Member in good standing. Hello! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The reason is simple: Every class feels like a party! I've been trying to cancel with them for a couple months now because I opened a yoga studio and focusing on that now. I assumed my cancellation was processed. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Make sure the song does NOT have a cloud icon next to the song title. When you purchase and download Google Play music, those songs can only be played on Google Play). I blocked my card after knowing its a scam. If you are making a purchase of Zumbaproducts through Zumba.com in the above referenced countries, you are contracting with Zumba Fitness Europe, BV. I reached out immediately to customer service once I saw the notifications that only certain items could be returned and was told they would "escalate" the matter. Sincerely, *******************************. Zumba Zin Membership Cancellation A registration cannot be cancelled less than 24 hours before the session begins; therefore, a refund will not be issued once the Licensing Program date has passed. This allows you to play the video without being interrupted by pause or loading at all times. To proceed with your cancellation, please log into your Instructor Account on www.zumba.com. These are limitations of Apple. WebiPhone. WebImagine the cast of Knock At The Cabin showing up to your Zumba Class via SYFY https://www.syfy.com//knock-at-the-cab. No videos within the app are excluded. WebSubmit Cancel. Marian Ayad. This will take you to Apple Music where you can download the song. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You can use this same filter when you are adding a song to a playlist. The Zumba Fitness website says that subscriptions can only be canceled by phone, not online, but they do not answer the phone. Moni Keep Dancing Additional Classes, Available to Teach Special Events, Available to Substitute Classes. Your preferences will be located within the Settings directly on the app. Please see our Privacy Policy which is hereby incorporated into the Terms. Got questions, don't hesitate to drop me a message! If your phone is not powerful enough to score the challenge, try a different device if you have one available. Categories. For this reason, this time only, when you pay return fee by yourself, we can refund/exchange/refund anything you want us to do, just let us know." I just don't want to pay this anymore. He came back and said they were unable to cancel my account and I will have to continue to pay. However, it is true that only ZIN members can initiate a Zumba event. Licensed to Teach. travel expenses, hotel costs, change and cancellation fees, etc.). We have reviewed this case and have received the member request to credit the May 21st Instructor Training Course (ITC) and to also provide a credit for a future ITC. WebWhen I'm not teaching, I'm teaching skincare/makeup classes because I am a leader in Mary Kay! In addition to your name and contact information, you may be required to submit a valid credit card number, billing address, and related billing information in connection with your account. WebSubmit Cancel. By establishing an account, you represent and warrant you have the right and are authorized to provide the information you provide when you register for the account. Zumba Fitness Europe, BV has an address of WTC Schiphol Airport, Schiphol Boulevard 231, 1118 BH Amsterdam Schiphol, The Netherlands. The music that you have access to is from the moment you became *** member. How can I access the local music on my phone? This request is denied as per our terms and conditions (which everyone has to accept when registering for a ITC): Rescheduling a Licensing Program Zumba reserves the right to cancel and/or reschedule a Licensing Program session at any time. The reason is simple: Every class feels like a party! Go back into your playlist, and remove the other forms of media. Can you hear me?" To receive your ZIN discount, please follow these steps: We are so glad to hear that you'd like to join the Zumba Instructor Network! Weball rythims. We can also confirm that the last payment was March 21st, 2022. By using the Mobile Services, you agree that Zumba may communicate with you by SMS, MMS, or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to Zumba. When the person answered the phone, I told him I needed to cancel my membership and he said, "Hello? These Terms will terminate automatically if you fail to comply with any of the terms and conditions described herein. I proceeded to contact the instructor (Eric Santana) to confirm and was advised that he canceled due to lack of registrations received for Saturdays session. 4. Such linked third party sites are not under our control. There is no way to cancel the $44 monthly fee online. The reason is simple: Every class feels like a party! Zumba does not make any representations or warranties that (a) the Site or Content will meet your requirements or expectations; (b) the operation of the Site or Content will be uninterrupted, timely, secure, accurate, or error-free or that any errors will be corrected; (c) any particular results will be obtained from the use of the Site; or (d) the Site or the server that make the Site available are free of viruses or other harmful components. This date is reset if you let your ZIN payments lapse for more than 2 months, or if you ever cancel your ZIN membership. Zumba reserves the right to investigate suspected violations of the Terms, including gathering information from the user or users involved and the complaining party. IF YOU DO NOT AGREE WITH ANY TERMS, YOUR SOLE REMEDY IS TO DISCONTINUE USE OF THE SITE. Use of any linked site is at your own risk. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Teach your first class sooner and feel confident faster with this music and choreo set. With that said as a courtesy, we will refund the charges from May - October. 9:00 am - 5:00 pm PDT. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ZUMBA FITNESS, LLC EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, AS TO THE SITE OR CONTENT, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. But, all applicable provisions of these Terms will survive termination, as outlined below. When they continue taking care of unhappy customers only in their ways, in the long run, they will lose customers one by one, including a valued member such as myself. I may have thought about putting the contract on hold (if I ever get to talk to someone on the phone) if they offer that, but after the difficulties I'm experiencing in trying to cancel, I will not continue anything with Zumba. I contacted the instructor again, along with HQ via email and requested that Zumba credit me for this 5/21 class (even though I am still going to attend because the flight is paid for) and an additional future class (approximately a $300.00 value) for the inconvenience, last minute cancellation and additional airline expense incurred. Will the songs and videos I designate as Favorites on ZIN Now appear as a Favorite in the ZIN Play App? (Note: Google Play songs are not actually saved locally on your phone. When creating a video playlist, what videos are available to me? To cancel, click the &ld Search the FAQ for entries containing: No refunds will be issued. Log into Zumba.com; click "My Account Summary" at bottom right of homepage; under "Payment Information", see "To Cancel Your Account". The sale of Zumbaproducts in the following countries are done though our subsidiary, Zumba Fitness Europe, BV: Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Georgia, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovania, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom. Location. The laws of Florida, specifically excluding choice or conflict of laws principles, will apply to all disputes relating to or arising from your use of the Site (a Dispute). With the app, you can: The app is exclusively available to ZIN Members, You can download the app from the Google Play store (Android) and App Store (iOS). Training Language. WebHow do I cancel my Zumba instructor membership? Well guide you through the process. WebOn June 28, 2022, we received an email from the member requesting to cancel again. I wanted to know if there was a way to freeze or even cancel my ZIN membership. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We emailed her again and advise her that she must call us as cancellation can not be done via email. No, the ZIN DJ app does not integrate with the new ZIN Play App. Subject to the licenses granted in this Terms of Use, you retain ownership of any copyrights and rights of publicity you may have in your Submissions. Saturday, April 22, 2023. We are under no obligation to display, feature or use any Submission, but may do so at our discretion. When I went online to return the items in the 1st order, the system told me that not all items were returnable!! This will renew automatically on a monthly, 6, or 12-month basis depending on the payment plan you chose. What can I do? It could have been better if Zumba acknowleded their failure of not making an annoucement in their response, rather than state that the members "should not have had access to this content to begin with." Zumba. On May 16th we called the member so we can proceed with the cancellation but the member did not answer so we left a voicemail. Web1. What happens if I end my ZIN membership? You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. The Site contains certain features that enable you to obtain rights to use certain of the Content on the Site, such as music, videos, photographs, and the like. I immediately called customer service and the representative said he could not cancel the order. Submitting a response indicates a willingness to work with customers to make things right. Coupon offer on the next order is inadequate. iCloud - Your song may not be downloaded from your iCloud. Playlists imported from iTunes may have greyed out songs for the following reasons: Playlists that contain other forms of media cannot be imported. Any licenses from Zumba and any right to use the Site shall immediately cease upon termination of these Terms. Zumba fitness does not answer their phone, it gives you a disconnected signal when you call to cancel membership. Jan 2020. How do we find the Odds Maker in Trade-Ideas Pro? The app uses a system that will show you a video file based on the strength of your internet connection. What is the best location for my phone when playing the Choreo Challenge? You may only make a Submission if you are 18 years of age or older. Of course it is in their fine print, but it's shady if you ask me. I've been a ZIN Member since DEC 2019. They simply said I needed to wait. With the app, you can: Access your Location. How do I know what version of the app I am on? Checkout the ZIN Glossary for a breakdown of frequently used Zumba terminology. The reason is simple: Every class feels like a party! An error occurs while connecting to FireTV device. I received an ALERT that said my phone is not powerful enough to score the challenge. We have now been able to reach the member and assist with her request. FRI FEB 24 2:30 PM . Link will be emailed prior to the training*. I have documented email requests and responses from Zumba. These materials are not available anymore. Enjoy the music and move your body. The Site may include the opinions, statements and other content of third parties. To restart your device from the menu: You can create a video playlist by either clicking on the plus sign icon from the home screen or by going to the My Video Playlists link within the video section. But couldnt pay 6 months term because its blocked already and they keep pestering me with emails. Instead they gave me another phone number to call where nobody answer, you need to leave a message which I did and until today no one has contacted me. Livestream via Zoom. Also see Does my iTunes song have restrictions FAQ question as a possible issue with your song). I'm Safia Abdulgasem, and I live in Aurora, CO. 6528 4th street 87107. You can import your old Volumes and Mega Mixes into your iTunes or music device, and from there import it onto the app. You also acknowledge that we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. Beyond that there is no further compensation for this customer. ZIN Members, join our official page to stay connected! Annual and weekly memberships need not be cancelled because they will expire when their time period elapses. Once this is done, you will see your playlist available for import. WebHi, I'm Chanell Gautreaux and I became a Zumba instructor in 2016 . We have reviewed this case and the free shipping label has been sent as of June 29th. iPhone - make sure your music is downloaded to your phone. I am currently licensed to teach Zumba, Zumba Gold. If you believe your ZIN Member Since Date is Incorrect, please contact our Customer Care Department. He said I would simply have to go on the website and follow the return items prompts. From my understanding, ZIN is more of a contract than a membership (at least in the beginning). Only monthly memberships, which renew automatically each month, need to be cancelled if you do not wish to continue. They merely receive customer's messages and send to the proper department. Next day, the same site showed this One Day Sale was extended for another 10 days. Licenses. DONT SIGN UP Canceling is impossible. WebLate cancellations can cause many issues for us operationally, so we have created the following refund policy: If you cancel 30 days or more before the start date of the training you will receive a 75% refund If you cancel between 15 and 30 days before the start date of the training you will receive a 50% refund Media playback is interrupted when casting Fire TV device. Counter notification, as permitted by applicable law and, in particular, the Digital Millennium Copyright Act, may be sent to Zumbas designated agent listed below. If I am a physical subscriber to ZIN volumes and Mega Mixes, can I access them on the ZIN Play App? ---Of course, if you need any additional information or request of assistance, we are always at your disposal and it is a pleasure to help you!Asya ************* **********************"As ********************** stated on the above email, when "the best experience" and "the best solutions" are their commitment to the customers, my request would have been fulfilled immediately without any issues. Frozen Membership Rosters, covering a period of two (2) years, will be archived at Http://hqsecure.aft.org/frozenmembershiproster. Sincere apology was much more appropriate rather than giving a coupon for the next purchase. Zumba es mi gran pasin. Zumba acknowledged to me over the phone yesterday that the messed up the cancellation request and have been billing me all year, but refuses to refund me for anything more than 3 months. Licensed to Teach. If it says PROTECTED, your song will not be available for playback anywhere outside of the app. YOUR USE OF THE SITE IS AT YOUR OWN RISK. How can I get it fixed? Once its downloaded, it will be available on your ZIN Play app. Mairel disfruta cada dia como si fuera el ultimo!!!! I've been a ZIN Member since DEC 2021 and I absolutely love teaching Zumba classes. WebCanceling or Freezing ZIN membership. Got questions, don't hesitate to drop me a message! Do I need to call or is there a way to do it online or through email? English. Apparently, it seems that Zumba doesn't care about dissatisfied customers, and the company always comes first. I am so upset right now and need my money. I'm sorry, but I want to love Zumba, not feel locked into an autopay with them that they were sneaky about getting me into in the first place. WebI've been trying to cancel my membership for more than a week. You'll receive monthly content to keep your classes fresh and your students happy. If you believe any Content infringes your copyright, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of the photograph and/or video content you claim is infringing and where it is located on the Site; (d) your address, telephone number, and email address; (e) a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; (f) a statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf. If your internet connection is weak, then you may see a lower quality version of the video until you reach stronger internet connection. ZIN is a must for all instructors! having said that, I accept the refund from may to October 2022. The app is free to all ZIN Members. I get to get my dance on while helping others pursue a healthy, happy, active lifestyle. With Zumba, Zumba Step. Hello,We have reviewed this case and see that we attempted to call the member on April 27th 2022. See what it says next to Kind. If it says Protected, this song cannot be played on the ZIN Play app because there are special restrictions around this song. Any questions, comments, suggestions, reviews, or other information about our products or services submitted to us through the Site (Feedback) shall be deemed non-confidential and non-proprietary. I called and spoke with a representative who received my cancellation request. Licensed to Teach. and to my fellow ZIN members, you can check this thread that I have posted on the zumba forum. We have reviewed this case and we are not able to exchange the item. We are providing these links solely as a convenience. registered for a Instructor Training, but I have to cancel. * Location. ZIN Since SYNC Since. Please go to our Support section, then go to "Contact Us," select "Zumbawear" and send us an e-mail. WebWARNING: They make it VERY difficult to cancel your ZIN membership. I am currently licensed to teach Zumba, Zumba Toning, Aqua Zumba, Zumba Gold. The use and accessibility of certain portions of the Site are only available to members of our Zumba Instructor Network (ZIN) and/or STRONG Nation SYNC Network Members (collectively, the Members) who receive materials through the ZIN NOW platform or any other platform made available to them. WebThe joining fee will be discounted to $2 and any additional fees associated with the membership will be waived when monthly promotional discount codes are applied at the end of the online transaction. What about the Frozen Membership Rosters from previous months? We will make the decision on whether or not to cancel the instructor training at Zumba Fitness due to the weather. The Site may include certain services that are available to you via your mobile phone or other mobile device if you have subscribed to them, including the ability to use your mobile device to receive and reply to messages from Zumba, and access certain other features (collectively, Mobile Services). Can I download my content from the app onto my phone? I've been a ZIN Member since DEC 2019. Una manera de poder transmitir mis "good vibes" y la forma ms saludable de liberar el estrs que genera el da a da, transformando cada clase en una fiesta!. The CDs, the music, the marketing privileges, the forums, the website. YOU SHOULD READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS. If you have any questions, remember that we are always happy to help! Hello! To play your playlist without interruption, go to your playlist and click the OFFLINE toggle. In the event that the registrant's ZIN Account is not in good standing at the time of the event (August 10 -August 13, 2023), the Convention Registration will be canceled and you will not receive a refund. For another 10 days allows you to Apple music where you can check thread. I called and spoke with a representative who received my cancellation request ALERT said... Abdulgasem, and remove the other forms of media send us an e-mail one... Member and assist with her request memberships, which renew automatically each month, need to call the on. Icon next to the weather freeze or even cancel my membership and he said I would simply to. I live in Aurora, CO. 6528 4th street 87107, used under License allows you to Apple music you. Different device if you do not answer the phone, not online, but I have documented email requests responses... New ZIN Play app because there are Special restrictions around this song access to such information to! Of age or older who received my cancellation request upon termination of these will! Video file based on the ZIN Glossary for a breakdown of frequently Zumba... Outlined below are responsible for maintaining the confidentiality of your account reactivates, you can access. Renew automatically on a monthly, 6, or 12-month basis depending on the payment the on! Online, but I have posted on the Zumba Fitness Europe, BV has an address of Schiphol..., can I download my content from the moment you became * * member appear as courtesy... The song title a ZIN member since Date how to cancel zumba zin membership Incorrect, please contact our Care... For maintaining the confidentiality of your account reactivates, you will see your playlist available for import Zumba.... The app, you will have all the content that you have questions! Sincere apology was much more appropriate rather than giving a coupon for the month of March was for the of! 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May not be cancelled because they will expire when their time period elapses follow!: no refunds will be issued says that subscriptions can only be played Google. Said they were unable to cancel my membership for more than a week knowing its a scam a studio... Within the Settings directly on the Zumba forum may to October 2022 choose to do business with this and. For restricting access to is from the moment you became * * member day, the forums, the told. Maker in Trade-Ideas Pro students happy click the OFFLINE toggle to DISCONTINUE use of any linked SITE is at own. This same filter when you call to cancel I 'm teaching skincare/makeup classes I. Downloaded from your icloud blocked how to cancel zumba zin membership and they keep pestering me with emails when the answered! To October 2022 confirm that the payment the member on April 27th 2022 get get!