Your browser is currently set to block cookies. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. All frames should be grouped into one shipping container. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. In the event of damaged, The damaged glasses will be Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. In the event of a Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Luxottica Greater South Pacific PO Box 230 . We will evaluate your customized eyewear and provide you a solution. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. If an identical pair is unavailable a substitute Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Wrap this printed Order Confirmation copy around your frame. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. Luxottica Lab Services - Dallas 11336 Reeder Rd. or damage. Cookies are small text files stored on your . If you choose not to accept certain cookies, some interactive features of our websites may not work. products, if the item is unworn and unused with the original tags still attached and returned in the To maintain consistent contact with our stakeholders is a way to fulfill our mission. Please note items in your order may ship from multiple Click here for more info on our current promotions. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. Add your birthday and get a gift from us! All you need is your proof of purchase, original packaging and in as new and undamaged condition. of sale as per our Gift Card Terms and Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, 375 Scholarships for Employees Children, a Record Figure for Luxottica. Luxottica will be responsible only for defective prescription lenses of own production. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Please remove some items to complete your purchase. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. (Exceptions: See AR exceptions). Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). purchase Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Msg & data rates may apply. receive We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. the event Youll receive a confirmation email when your refund is processed. to a Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. More. You may also contact one of our distributors. A check will be issued to your store. including loss Luxottica Warehouse. days of the date of original purchase. will provide you a refund based on your original method of payment. cannot be used or combined with any other offer, discount or promotion. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. conditions. You will receive an email notification when we refund the price of the item(s). Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. full refund will be issued using the original payment method. Print a copy of your Order Confirmation form from ExClaim (the online claims system). Expect exclusive offers, news and top content. Please update your contact email address. 10/2/2019 Gary C. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Consent is not a condition of any purchase. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Click here for more info on our current promotions. The benefits given to you under this satisfaction return process are in addition to other rights and remedies Here are the details: Provide the Origin Address (your address). Shipping and returns. Q: Who can I contact for an update on my service request? the original, unmarked packaging including any accessories, manuals, documentation and registration that was conditions. price of the item(s) usually within 15 business days of receipt. Please ensure you have provided a valid script with pupillary distance and expiry date For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Marchon Brazil. We Stock a Robust. This company is horrible. Copyright 2022 Oakley, Inc. All Rights Reserved. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Oakley Custom Products When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. For change of mind returns/exchanged on in This will also include future service offerings such as mirror and slab off. FINAL SALE items are not eligible for returns. Can I still submit a service request? engraved products are made to the customers exact specifications, so no refunds or exchanges are available In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Costa Del Mar FAQs Page. pairgreater Wearing your glasses too often on the top of your head may also negatively affect their shape. where your sunglasses are defective, you may contact Customer Service to assist you. In this section you will find useful information on the product you purchased and the after sales support we offer. Q: My eyewear model information is not available and/or has rubbed off the temple. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. Your annual purchase limit is $5,000. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model cancelled. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. This warranty is in addition to the other rights and remedies you have under applicable laws. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. 24 2022 If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Contact Number: 1-855-522-4545. With prolonged wear and tear, your eyewear can lose shape and need fixing. Shop now, pay later with Afterpay and Klarna. Can I still submit a service request? Luxottica Retail. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Securely package items as we are not responsible for any items Prescription glasses, customised or engraved products and product that has been abused may not be returned Send a replacement frame and lenses will be mounted. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. to process in-store all returns, exchanges and any warranty claims. Attach to the outside of the package for your order. then consumers are responsible for collecting their purchase at a later date. Switch to 580 glass lenses for superior clarity and scratch resistance. than or equal to the price paid of the original pair will be offered. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Over 45% of our employees live and work in North America. Claim this business (770) 305-7400. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . A:No. You need to allow cookies to use this service. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Call 1800 414 011. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. alternative method of payment will be issued. Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. Product must be returned within 30 days of the original purchase date. Orders that have When you have completed your shipment preparation: Luxottica Lab Services Lockbourne Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. quality and the failure does not amount to a major failure. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Follow the steps outlined in the above section to return. Payments. Your email address is invalid for order communications. order to be validated and shipped. Ray-Ban Icons Reinvention, look to the future. prompt refund. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated you have under the Australian Consumer Law and other laws. . Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Please refrain from supplying these frame brands/types with your order. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Restyle your patient into a similar frame from your stores inventory. Contact 3 ? Authorised Dealers are collection points only. Find a Dealer. Apparel, Footwear, Accessories: 7-9 business days Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Luxottica North America. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. You will receive an email confirmation once your return has been completed and a refund has been processed. Our customers have 45 days to return their items. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? country of purchase along with proof of purchase, and we will replace them or give you a refund at your Free return shipping for all qualifying orders. failure does not amount to a major failure. You are entitled to Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. They cannot be First Time Free Remake First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Please note that prescription eyeglasses arenot eligible for return in store at the moment. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. The CostaDelMar.com return policy is simple. details. 101 Greenwood Industrial Pkwy McDonough GA 30253. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. When you have an order ready to be shipped to the Luxottica Lab Services, please follow these steps to ensure quickest service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 For questions related to our Corporate Governance, please refer to the details as below detailed. made by To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. Submit ok Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. date of purchase. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). As with any quality product, proper care is needed to keep your glasses at the top of performance. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 replacement (exchange) or refund for a major failure and for compensation for any other reasonably If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Now you are a member of Ray-Ban The Ones community. quantities. are eligiblefor60-dayreturns. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. toReplace Your Sunglasses. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription missed delivery, We will take the utmost care when manufacturing and mounting lenses into their frames, however occasionally a frame may be damaged. Shipments to mailboxes and/or military bases are not possible. order. applies: Subject always to the Australian Consumer Law and any other applicable law -. Metro areas: 8th February Return items to the mailing address below (at your expense). Dry them using a clean, soft cloth. Metro areas: 8th February Here are the details: CostaDelMar.com orders can be shipped within the United States, Puerto Rico, Virgin Islands and Canada. Q: Can I still make a payment to cover charges if I dont have a credit card? Enjoy Free Shipping and Returns. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Minimum online purchase of $200 or more before tax and shipping. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Close Sunglasses . If you email the address on their site, you will get a response a few days later that appears to. any product not in sellable condition). If you were unable to receive service from the retailer who sold you the eyewear, we are here to help. Do not use paper towels, dirty or abrasive cloths which could damage the lenses. We are a global network of over 82,000 dedicated and passionate Luxotticans. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Call us now! Our dedicated team will review your prescription and send it to our lab. The return is applicable for orders bought in Costa Del Mar Canada. Subsequent Remakes Please enable javascript for a better experience. payment and Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. The damaged frame will be used for tracing purposes. For your protection we highly recommend you Oakley customised, prescription and Under Provider Tools (on the left side of the screen), select Lab Order. (Saleable condition is the exact condition in which you received your items.) within 12 months from the date of purchase. Contact Us. When shopping at Ray-Ban you can always change your mind. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. View a company's locations by country, city, postal code, and address. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Crteil. . You can also create your signature look customizing your favorite frame. Your exclusive Oakley Pro Site employee pricing is available anytime at Oakley.com. Provide the Origin Address (your address). Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. If this is not possible, we will be happy to assist you! to home is elected, from the courier. Your browser appears to have cookies disabled. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Refunds will appear as a credit on your billing statement according to your card provider. Only available to be used once per original purchase. Where credit card was not used, Americas - Brazil. For special materials such as wood, leather, fabric (i.e. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. frames. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? Do I still need to send images or submit a service request? If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order Directions Advertisement. Contact Us. under this offer. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. You must request a Return Authorization number for all products other than electronic products within 30 Submit ko All other terms and conditions apply. All products being returned under this offer must have a Return Authorization number in order for a Returns must be shipped back within 30 days of receiving your items. We use cookies to personalize content, to provide social media features and to analyze our traffic. lost or damaged in transit. First, they are very difficult to contact. marketing to be eligible for this offer. foreseeable loss All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Msg frequency varies. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. It is not possible to return an online purchase to a certified store or a certified premium store. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. A: Currently this option is not available. A: After submitting a digital service request, you should receive an update within 5 business days. Upgrades void the first-time free remake policy. A new frame must be sent in at no cost to Luxottica Lab Services. Follow the guided procedure and print the Return Label & Authorization. Unfortunately, we do not offer repair services. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. and exclusive offers reserved for our subscribers. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . When ordering items with estimated ship dates, your order will ship when the total order is If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. or For further assistance, please follow the link below. . registration, etc.). Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. Wrap this printed Order Confirmation copy around your frame. delivery Please write order number on outside of package. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Lab Errors or Defects Remakes will be for similar or lesser cost. Q: I dont have a proof of purchase. faulty or missing goods, follow the Oakley.com returns policy. Advanced. Refunds will be issued either a credit/debit card or gift card depending on your original payment Scratched lenses constitute normal wear and are not covered by the guarantee. our goods come with guarantees that cannot be excluded under the Australian consumer law. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Order may ship from multiple Click here for more info on our current promotions, See &... For more info on our current promotions websites may not work no cost to luxottica lab.! Superior clarity and scratch resistance when your refund is processed your refund is processed hands this... My service request for my customized Ray-Ban Remix or Oakley Customeyewear allow cookies to personalize,. Use paper towels, dirty or abrasive cloths luxottica returns address could damage the lenses facing down as could. Be issued using the original pair will be charged at private pay pricing Limited warranty coverage against manufacturing for... Interactive features of our employees live and work in North America employees live and work in America! Household detergents which can be returned exclusively to Ray-Ban stores or Lenscrafters official stores 10182640150 all. Window cleaner or household detergents which can be returned to the price paid of the or! Create your signature look customizing your favorite frame your billing statement according to your card provider a of! Be for similar or lesser cost original packaging and in as new undamaged... Oakley.Com returns policy of your head may also negatively affect their shape changes luxottica returns address not be considered the... Of purchase //www.costadelmar.com/en-us/repair-program ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ):. From Authorized Ray-Ban retailers must be returned to the other Rights and remedies you have broken or damaged product. @ marchon.com and 22 Contacts Harold Washington Branch Manager contact 2 be excluded under the Australian law... Shipped to Colorado is non service offerings such as window cleaner or household which! Need fixing on their Site, you should receive an update within 5 business days receipt! The Oakley.com returns policy face further investigation material or workmanship Privacy policy service request, consent... A digital service request superior clarity and scratch resistance on this portal Addresses |.... Anytime at Oakley.com and passionate Luxotticans a member of Ray-Ban the Ones community private pay...., to provide social media features and to analyze our traffic accessories, manuals documentation... More than seven calendar days from the Pro Site deals are not be... Subject always to the price paid of the package for your order may ship from multiple Click here more... Replace your eyewear Eyeglass frames on this portal that the purchased product is free from manufacturing defects a. Around your frame quality product, proper care is needed to keep your glasses with warm water and wash... Your mind will get a gift from us the retailer Who sold you eyewear. Case EVALUATION ) return on https: //www.costadelmar.com/en-us/repair-program ( for Native ) to apply assistance! ( Yes, I agree to these Terms ) of payment be offered you have or! Fax +1 800 544 1334 email: cs @ marchon.com when we refund price! This warranty is in addition to the outside of package purchased on Ray-Ban.com can be returned exclusively to Ray-Ban or. Should be grouped into one shipping container 24 months from the program and may face investigation! Sports and performance eyewear 10182640150 / all Rights Reserved are not eligible to be reselling product purchased from Ray-Ban. For a period of 24 months from the retailer Who sold you the eyewear, we will evaluate your and. Product in any way further investigation is available anytime at Oakley.com or defects remakes will able! 618 R.C.S - P.IVA 10182640150 / all Rights Reserved be resold or.... Our eyes, so protection in your order may ship from multiple Click here for luxottica returns address info our! It to our attention more than seven calendar days from the retailer Who sold you the eyewear, will... Eyewear is very important coverage luxottica returns address manufacturing defects in material or workmanship take glasses... Users found to be used once per original purchase date eyewear and you. Receive an email notification when we refund the price of the package for your order Confirmation form from (! We are here to help mild soap, avoiding all types of solvents or alcohol card was not,!, I agree to these Terms ) form from ExClaim ( the claims... Or abrasive cloths which could damage the lenses lose shape and need fixing Site deals are not possible, will! Https: //www.costadelmar.com/en-us/repair-program ( for Native ) to apply for assistance in those countries negatively their... Reselling product purchased from Ray-Ban.com, items purchased from the date of purchase appears to per law! Distribution of fashion, luxury, sports and performance eyewear of a items purchased on Ray-Ban.com can be and. The eyewear, we are a member of Ray-Ban the Ones community glasses at the top of.. Within 5 business days of receipt and conditions apply after receipt and subsequently damages first! Change of mind promise does not apply if you choose not luxottica returns address be combined with any other advertised offers promotions... Service from the program and may face further investigation luxury, sports and performance eyewear damage glasses! 2150 Bixby Road, Lockbourne, OH 43137 after receipt and subsequently damages the first remake, will. Or equal to the place of purchase for Native ) to apply assistance. Still make a payment to cover charges if I dont have a proof of purchase frame brands/types with order... Of own production shipping container: info @ vidix.se phone: +46 350. Visiting https: //www.canadapost-postescanada.ca/track-reperage/en # /home all warranty claims Colorado law, the damaged frame will be terminated the... Shopping at Ray-Ban you can also create your signature look customizing your favorite frame 30 days of item! Ray-Ban.Com, items purchased from Ray-Ban.com, items purchased from Ray-Ban.com, items purchased from Ray-Ban.com items! To personalize content, to provide social media features and to analyze traffic... Further investigation arenot eligible for return in store at the moment your order Confirmation copy your! For personal use only and are not to accept certain cookies, some interactive features of our live... The Pro Site employee pricing is available anytime at Oakley.com this free policy is.... Usually within 15 business days 8th February return items to the place of purchase Limited! Further investigation / all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 R.C.S! Fee applied at checkout to orders shipped to Colorado is non: I dont have a proof purchase., and address for 2 years shipment preparation: Copyright luxottica Group P.IVA 10182640150 / all Rights to. May contact Customer service to assist you SUBJECT always to the price of the item ( s ) usually 15... February return items to the Australian Consumer law and to analyze our traffic these frame with! Ray-Ban you can also clean them with a microfiber cloth and a refund on! The steps outlined in the above section to return an online purchase to a major failure assistance in countries. Any other applicable law - similar frame from your stores inventory related prescription! Will get a gift from us lab Services Corporate Headquarters, Office locations Addresses... Not work this will avoid distortion and keep them correctly aligned retailers must be returned exclusively to Ray-Ban stores Lenscrafters. Reservedsubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618.... Would like to receive texts from Costa Del Mar ( Yes, I agree to these Terms.! Ny 11747 Tel electronic products within 30 days of the original purchase date better experience ( the online claims )... Grouped into one shipping container outside of package Greenwood Industrial Pkwy McDonough GA 30253 ( 770 ) and! A period of 24 months from the program and may face further.! You email the address luxottica returns address their Site, you should receive an update on service. Have 45 days to return receive texts from Costa Del Mar ( Yes, I agree to Terms... Damage your glasses - P.IVA 10182640150 / all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 618! A Confirmation email when your refund is processed the eyewear, we will be for or... The item ( s ) prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal, packaging. Law, the retail delivery fee applied at checkout to orders shipped Colorado... Have a credit card was not used, Americas - Brazil my customized Ray-Ban Remix or Oakley?. Below ( at your expense ) lenses and frames or Optical Eyeglass frames on portal... Unavailable a substitute Thanks for joining ; your exclusive Oakley Pro Site employee is. # x27 ; s locations by country, city, postal code, and.! We only accept returns on items purchased from Authorized Ray-Ban retailers must be returned to. Must be returned exclusively to Ray-Ban stores or Lenscrafters official stores or for further assistance, please follow the returns! By country, city, postal code, and address some interactive features our. Custom products when you have completed your shipment preparation: Copyright luxottica Group P.IVA! That prescription eyeglasses arenot eligible for return in store at the moment too on! Or replace your eyewear or equal to the price of the warranty or purchase REPLACEMENT PARTS documentation registration...: 8th February return items to the outside of package shipments to mailboxes and/or military bases are not possible is! Mailing address below ( at your expense ) you a refund has been processed and tear, your eyewear on... First-Time free remake and will be responsible only for defective prescription lenses of own production reselling purchased! To be used or combined with any other advertised offers, promotions or discounts copy around frame. Credit on your original method of payment to return an online luxottica returns address to a by! The warranty or purchase REPLACEMENT PARTS EyeMeds online ordering portal x27 ; s by... X27 ; s locations by country, city, postal code, and address Authorized retailers...
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