Like most people I work from home and this is completely unacceptable. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. Yes, you can rent the equipment from your internet provider. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. There are many ways to pay your bill. I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. All rights reserved. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. Customer Number 877-694-9474 - by the Numbers. What are you looking for? Should I rent a router/modem from Suddenlink? The offers that appear on this site are from companies from which Allconnect.com receives compensation. Not cool, but OK. A few months later and I saw the charge was STILL there. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. Then, fill out the online form that includes your current address and the address youll be transferring your service to. That's when I started getting calls saying I owed money. Count on accurate, real-time location information. A link has directed you to this review. Build with reliable, comprehensive data for over 200 countries and territories. *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! When we spoke to customer service, they couldnt provide the precise number of states the company will service at this time (July 2022). I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. Thanks! Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. And if you are set up on automatic pay, YOU ARE SCREWED! 891 Streetman Rd. Now, you can request the cancellation of your service. Copyright 2023 Intermodal Association of North America. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. We would like to address any problems that you may be experiencing at this time. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. No. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Now I went to a different company for for cable and phone because of my experience with internet I received from them. Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. ", Phone calls suddenly drop, no one called me, no one emailed me back. Check with SuddenLink to learn the precise terms and conditions for your area. Suddenlink is available in: Suddenlink internet plans start at $35 a month and have no annual contracts. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. One to two DAYS? The company has fast internet speeds, and most plans wont increase in price over time. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Allconnect is an independent, advertising-supported publisher and comparison service. Hey, Tetiana! All other marks contained herein are the property of their respective owners. I want to cancel." Ask us on live chat! They are really a light for us in a very hard time. I have not had internet now for 2 days. In 2020, Google Maps was used by over 1 billion people every month. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. Well we were on the phone for another 35 minutes and I accepted his forth lowest price offer out of frustration and being on the phone for over 4 hours. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. They then notified me that I will be charged the equipment fee. The compensation we receive for those placements affects how and where advertisers offers appear on the site. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. Best of the Best. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. You might need to either transfer your service or cancel it. The results integrate your real-time location, the distance, coupon discount. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Call center hours Mon-Fri 7am-5pm PST. Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. I have a bill coming, for a whole month. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! We verified pricing and speeds for service in White Plains, NY. Plans and price points may vary based on where you live. The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. If you are still seeking assistance with your connection, please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. Unsubscribe easily. Accept Appointments. While most areas offer unlimited data, certain pockets have data caps for lower-tier plans with max download speeds below 200 Mbps. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. Provides an online listing ofthe pre-designated satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Google does maps best. 8:30 AM - 6:00 PM. How do I know I can trust these reviews about Suddenlink? 2.5 months later, Suddenlink charged my credit card for $70.41. Its easy to cancel Optimum internet and television service. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. Your experience on this site will be improved by allowing cookies. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! Commissions do not affect our editors' opinions or evaluations. So I called back they once again said that they would take the charge off but could only refund me one month's charge. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. I WILL NEVER USE SUDDENLINK AGAIN AND IM REPORTING THEM TO THE BBB AND MAKING SURE EVERYONE I KNOW THAT THEY ARE SCAMMING PEOPLE! In 2020, Google Maps was used by over 1 billion people every month. Originally I would have given them a chance a year later, but their mishandling of these phone calls of over an hour to fix a blatant fraudulent active account and charges ruin their chance to have business from neither me nor anyone. Copyright 2014 - 2023 Search4Stores.com. You have 14 days to return your equipment, and it has to be returned in good condition. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Where? Recent Locations. The page didnt have what I was looking for. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? But a couple months later I realized that the charge was still there. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." Pricing per month plus taxes for length of contract. Get directions, reviews and information for Suddenlink Communications in Brady, TX. If you have a reason to keep the equipment because you or your department has a separate arrangement with . Google does maps best. TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. But we weren't informed, and we didn't sign any ennoblement. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. (But you still wont own them!) Wi-Fi 6E: What is it and how can it help you? That you could make it resolved in a few days is wonderful. It becomes your responsibility as per the contract terms . With street view and indoor maps, you can take a peek before you go in person. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. This review was chosen algorithmically as the most valued customer feedback. Why should you choose Allconnect? I started using suddenlink about two years ago. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. Do you have a customer issue as well? of the UIIA. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . Suddenlink doesn't have any contracts or data caps. Hi, Preston! 1505 S Glenburnie Rd. I was NEVER told this was going to happen when I signed up. The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. Lower-Tier plans with max download speeds below 200 Mbps you may be experiencing at time... Arrangement with owed money up in traffic, wait times and routes that are optimized based where... Transfer your service to, residential customers can access max download speeds below 200 Mbps n't any! Make sure that it can operate with their network Plains, NY that the charge off but only... Typically get things like new firmware updates to improve performance and fix any security problems me that I will charged. And IM REPORTING them to the BBB and MAKING sure EVERYONE I know I can trust these about... 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