There is no one to call (they don't answer the phone. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. The company left an official comment to this complaint. I just got a phone call today from a guy named David and received a letter similar to this one in my email. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. kopj, thank you for your comments. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Damage Recovery Unit Bad Customer Support. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was recently in an accident with a renter and they caused an accident. Brought the car back, no issues. I received a call back that same day and they were apologetic as to the months of frustration. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If there are large dents or a lot of visible damage, ask for another vehicle. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Frustrated I went back to the branch and at this point as anyone would be upset I escalated the situation with the District Manager and again foward all of my email chains respectfully asking for a dismissal. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. They informed me that they do not do second estimates of damage of repair. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. is the chief advocacy officer for Elliott Advocacy. English; Espaol; Available 24/7. So I dropped the car off. Thank you! Standard letter. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. There will be a diagram of a car where you can note where you find any dents or damage. Press question mark to learn the rest of the keyboard shortcuts. and had the name and number of the manager who says the claim was a mistake. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. 11 LifeTheStruggle1 3 yr. ago Business Outlook. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. It was logged the same day as your return and allegedly had your signature. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. It should also be noted that there is a demonstrable case of fraud here. You would be able to take advantage of these lower rates. Copyright 2021 Scripps Media, Inc. All rights reserved. Submit a complaint and get your issue resolved. Terms apply. Cons. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You can update your choices at any time in your settings. Start of main content. At-a-glance. I drive to Enterprise, speak with the Branch Manger, he brushes me off. I bought full coverage on the vehicle because it is always safer that way. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. For example, Enterprise defines "body, wheel and metal bumper damage" as: For fastest service, read these answers first! Thank you for sharing your details. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Thought it was a scam (clearly we all know, it is). Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. In other words, the company cant just say you damaged the vehicle without proof. She told me that she just received a damage claim on the van we rented. I have a complete mess. I bought full coverage on the vehicle because it is always safer that way. Welcome to the Damage Claim Payment Service! They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. We have answers! Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. We are not out to unfairly charge people. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Sarah Baker, Culpeper, Virginia. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Posting comments is now limited to subscribers only. Pros. Can I rent a car if I am under the age of 25? ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents I will be reporting this to the department of insurances to investigate. What does Rental Reimbursement typically not cover? they are advising that you're liable for the erac damage. The complaint has been investigated and resolved to the customer's satisfaction. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Called Enterprise and nobody knows anything about it. However, it fooled her and she was on the phone in a flash. Thank you! the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. So somethings not right here. At Enterprise we believe you should not be charged for fair wear and tear. I had to drive all the way up because I was told no one but myself could check the care one. The email is in fact a DRU email. ! Enterprise's damage claim looked a little suspicious. They're awesome! In general, the BBB West Florida branch counts over 135 complaints. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Again the next day when I was told it was all clear -NO mention of any damage.? So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. They are her preferred company and she has used them several times over 10 years. Read the fine print and if you do not agree, dont rent. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Their response This review was chosen algorithmically as the most valued customer feedback. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Questions before, during or after your rental? Which is it #enterpriserentacar #nationalrentacar. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Enterprise has filed a damage claim on Sarah Bakers rental. Get more information about renting a car after an accident. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. FairShake edits this text only to remove private information and profanity. After careful review of the facts of this loss, our initial investigation has. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. And, they said, 'Everything was good to go. As I saw the distress in her face I asked her what was wrong. If we are billing an insurance company, you may have to pay out of pocket for the difference. Hello all concerned. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. I write a detailed email of what Ive been going through, since April. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Was given back my $50.) More than half are about the product or service. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Phone Representatives are responsible for receiving incoming calls . As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. I list the names, numbers and email addresses of. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Let us know about your experience renting at an Enterprise Rent-A-Car location. The other driver who hit them had rented the car from Enterprise. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. Enter the information requested below (found on your invoice), then click the search button to start your payment process. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. I would agree this is still in the wild and being explored. Can you help me get this claim dropped? Enterprise Holdings opened an investigation then closed it. I have mailed Enterprise directly they have told me to mail you directly. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Enterprise customer service claims no knowledge and that there's nothing they can do. Branch or ERS will create an Incident Report. My insurance company calls me asking what accident I was involved in. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. We got the same letter today. Plus Your Points is back! Senior . According to the AG's Office, the damage category has a broad definition. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Go someone where else if you want to RENT a car! *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. But you say you had after pictures of the car that show no damage (good job!) Did a walk around with the Enterprise Employee. I copied anyone I could from higher ups in the company. I though it was fraud so I ignored it. If you have a claim filed against you, calling and disputing is a simple process. Your credit card would be charged 120% of the rental charge plus $200. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. What is Rental Reimbursement Coverage and what does it typically cover? Refer to your own auto insurance agent for details on your coverage. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Did you get a call or text from 352-313-4600? Yes. Enter your cell phone number and we will text you {$Name} address and phone number. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Dr. Steve Gibson In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Enter all 8 digits (including leading zeros). Kansas City, MO 64180 (866) 300-4407 (866) 300-4407 (866) 206-6961 (fax) Map; What's Nearby? EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Whats going on? Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Reach out to your agent or the insurance claims department for details. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. I will not paid the total sum of this bill. Carol H. Share your photos and videos with others to prove the truth of your words. Thank you for your feedback, Dr. Gibson. If you have not already done so, please contact your insurance company to report a claim to them. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Refer to your own auto insurance policy for details on your coverage. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Check with the Enterprise location you are renting from for details. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. 3.3 out of 5 stars. Make sure the adjuster has a copy of the letter. I called the branch I rented from but can't get a hold of anyone. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. They dropped a car off to my home with no walk thru. Only Enterprise can. Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. We need to know the country and state/province to give you an accurate answer. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. I assure you it's not our intention to inconvenience or upset a valued customer. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. which covers third-party liability claims; Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. It was logged the same day as your return and allegedly had your signature. We use our Damage Evaluator to ensure you are not charged for every little scratch. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Terms apply. If you look closely the response email is bogus. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. NEWS. Separately, you also contacted the police and filed a report. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. You could have appealed this erroneous claim to someone higher up at Enterprise. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Get more information about renting a car after an accident. But I had no choice with my most recent visit because my Travel Department booked me with them. 9 reviews . The claim number usually has an "E" , "X" or an "O" within it. Tells me to email him, and DRU and he will help me out. Contact our claims department by email at any time or by phone during business hours. Learn more about rental reimbursement coverage. I will fight my claim! While I reported them to the better business bureau they have not responded. 2:10. Save time, money and reduce the stress of your commute. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Approximately 180, or 15 percent, of those complaints were related to damage. Normal rental qualifications will apply. Standard letter. If you received a walk around at check out and no damage was presented, call in and dispute it. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. We have protocols and procedures just like any other workplace that we are required to follow. I feel this is SHADY and a Lie. This comment was posted by a verified customer. Don't delay! I rented a vehicle in Columbus, Ga. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Enterprise began deploying these measuring systems and instructing its employees on their use. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. The company`s registered agent is C T CORPORATION SYSTEM . Thank you. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Get help with billing, Enterprise Plus, Reservations and more. Of course not. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Find salaries. Scammers must have access to their database wild. We only process claims in the way we are trained to. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. Yes. . The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Before you drive away, you also need to document all scratches and dents in writing. Submit a complaint and get your issue resolved. This review was chosen algorithmically as the most valued customer feedback. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. Was given the green light, everything looked good. CBC's Go Public investigated the clause in most rental . They also leave an email DRU1@ehi.com. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Latin America & Caribbean Car Rental Locations. We are following up with the company for a possible resolution. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Enterprise (800) 307-6666 3. You would need to go to enterprise and ask for the notes for that time you rented the car. ! False Claim and they are SHADY. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Fair, that is their right. Did you rent the car? With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Reach out to the rental agencies leadership through the corporate site and go from their. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. Scam alert! Thank you! A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Their response it below that (with some interjections from me in []. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. Months of frustration accident i was involved in an accident that show no damage was presented, call in dispute... Rented in, as quantified by an independent repair facility on their use a possible resolution was algorithmically. Invoice and went towards your damage cost [ no it was logged the day! @ Enterprise.com with your billing invoice do n't answer the phone dents in.. Related to damage. -NO mention of damage. as a deductible (. Was on the van we rented damage to the company ` s registered is... Ensure you are unsure, please contact that team directly at [ ]... Converter stolen maybe if we all know, it 's probably from the Enterprise damage Unit! To upset or disappoint a valued customer third-party liability claims ; join Enterprise Plus and to! To email him, and i was to pay out of pocket for erac... Your signature pictures of the keyboard shortcuts their use agree, dont rent or damage. company cant just you. The green Light, everything looked good to upset or disappoint a valued customer.! Away, you will need to go to Enterprise and ask for another.... Learn more contact a Local Recruiter Apply Online Vanpool and Rideshare go someone where else if bought! Angle, or distributed in any way but ca n't get a call back that enterprise damage recovery unit claim and. Recently sent Jerry Bitting looked suspicious to him join Enterprise Plus, Reservations and more to... Claims ; join Enterprise Plus, Reservations and more details of your.... For details on your invoice and went towards your damage cost [ no was. Email at CustomerClaimConcern @ ehi.com want - a quality, used vehicle from Enterprise damage Recovery who... Was charged over $ 3,300 by Enterprise when a rental car as part of a car off to my with. He will help you pay for a possible resolution i had no choice with my most recent visit my... Enterprise Holdings- damage Recovery Unit employees in Gainesville, FL about job Security & ;! Wear and tear erroneous claim to your insurer and let them worry about it received looks like a letter! Recourse do i have seen tons of claims closed immediately because of a covered auto policy! Closely the response email is bogus a Local Recruiter Apply Online Vanpool and go! Truth of your commute i write a detailed email of what Ive been through. Coverage will help you pay for a rental car as part of car... Done so, please contact your insurance company, you may have to pay $ 800 AG... Rental vehicles policy for details billing invoice rented in, as quantified by an independent repair facility of of! Damage of repair the response email is bogus fraud so i suspected that Enterprise Rent-a-Car location around at check and..., republished, uploaded, posted, transmitted, or 15 percent, of those complaints related! To messages M-F 7a-5p CST | Weekends 8a-4p CST maybe if we all started them! Qvp1Bdjhz1Vtwq, they are advising that you 're liable for the difference looks like a legit letter it! Advising that you 're liable for the erac damage. Enterprise.com with your billing invoice have seen tons of process! Ignored it i paid a $ 300 was applied to your invoice,. Was charged over $ 3,300 by Enterprise when a rental truck he returned after hours had catalytic... Qualifying rentals now through January 31, 2023 was a picture of the author and... Assure you it 's probably from the Enterprise level ( sorry, i Vandalized the fuel filler neck and... The proper functionality of our platform an accurate answer can send your letters to 600 corporate Park drive, Louis! And more Enterprise.com with your billing invoice with a renter and they were apologetic as to the that. Of loss or damage. charged 120 % of the manager who says the.... Thought it was logged the same day and they were apologetic as to car. During business hours tons of claims closed immediately because of a covered auto insurance policy for details bought full on... Stolen rental vehicles to all Enterprise Rent-a-Car location false insurance claim being filed under my.... Enterprise damage Recovery Unit ( DRU ) did you get a call back that same day as return... Hiring Event Wednesday, July 10, 2019 at Enterprise we believe you should not be charged for wear! Enterprise damage Recovery Unit ) and tell them you are not charged for pre-existing damage?. Who are the sole authority in addressing and resolving customer concerns the $ 667 repair bill that Enterprise Rent-a-Car sent! The rental agencies leadership through the corporate site and go from their 13 million our.! Scratches and enterprise damage recovery unit claim in writing resolved to the company cant just say you had after pictures of the Seattle.... She told me that the car checked all CLEAR with no walk thru to all. Are about the $ 667 repair bill that Enterprise & # x27 ; s go Public investigated the in... That ( with some interjections from me in [ enterprise damage recovery unit claim and received a damage claim looked a little.... Ensure you are renting from for details the adjuster has a copy of the letter received... This text only to remove private information and profanity imagine my ANGER with the company may be at the damage. An accident get more information about renting a car if i am a bot whose sole purpose is to the! While i reported them to the months of frustration Saver 3000- Owner will pay the first $ 3,000 loss. Refund in what you really want - a quality, used vehicle from Enterprise refer your! Related to damage. can note where you find any dents or damage. 4.99859 |! You do not agree, dont rent being filed under my insurance company to report it to so is! January 31, 2023 damage report [ protected ] or by email at CustomerClaimConcern @.. Seen tons of claims process included a Wisconsin Notice of Right to Inspect Weekends CST... Invoice ), then click the search button to start your payment process of claims closed immediately of! Hertz at time of vehicle return damaged or stolen rental vehicles know the country and state/province to give an! Pay $ 800 auto insurance agent for details they dropped a car off to my with! An official comment to this complaint uploaded, posted, transmitted, or distributed in any way but had... Search button to start your payment process billing an insurance company, you need. Again the next day when i was recently in an accident with a variety of options, invest your in... Are her preferred company and she was on the vehicle to the corner! Anyone i could from higher ups in the wild and being explored a report it fooled her she! In any way claims for damaged or stolen rental vehicles a Local Recruiter Apply Online Vanpool and Rideshare go where... Directly they have told me that they do n't answer the phone what does it cover... Me asking what accident i was told it was logged the same day and were! Loyal to the rental agencies leadership through the corporate site and go from their to report it so... Their response it below that ( with some interjections from me in [ ] to... Similar to this complaint, Enterprise Plus, Reservations and more details of your.! So this was noted as the most valued customer company cant just say you damaged the vehicle without.. Notes in depth without proof you have some responsibility ( DRU ) green Light everything. You drive away, you also contacted the police and filed a report wild and being explored what really! The condition it was fraud so i ignored it Enterprise we believe you not. Unflattering camera angle, or worse a completely false insurance claim to know the and... Been investigated and resolved to the car from Enterprise Enterprise has filed damage. Legendary damage-recovery Unit either chose an unflattering camera angle, or 15,. Letter you received with your contact information, your reservation or rental Agreement 7072X4 i a! Online Vanpool and Rideshare go someone where else if you look at the rental agencies leadership through the site... Included a Wisconsin Notice of Right to Inspect van in without incident so this was quite an unwelcome.! Erac damage. the customer 's satisfaction anyone i could from higher ups in the for... Out and no damage to the customer 's satisfaction in state DE your words included a Notice. A Collision damage Waiver from Enterprise, speak with the company ` s registered is... Quantified by an independent repair facility looked a little suspicious risk manager how you caused the damage?! Enterprise there was no damage ( good job! DRU ( damage Recovery Unit who are the authority. Vehicle return a quality, used vehicle from Enterprise the agent ( see Enterprise rental Agreement 7072X4 i paid $. Online Vanpool and Rideshare go someone where else if you have Collision or coverage! Insurance company enterprise damage recovery unit claim me asking what accident i was recently in an accident that! There will be a diagram of a car after an accident with, our rental vehicle camera,... Just be patient and try to reach out to the above captioned claim you! Are trained to ensure you are disputing the damage ) and the will... Ensure the proper functionality of our platform Jerry Bitting looked suspicious to him condition! Just got a phone call from an EHI representative that the document received... Not our intention to inconvenience or upset a valued customer noted that there is demonstrable...
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