The dinner service started with truffle popcorn and drinks. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. One can "get US credit cards" to accelerate this process. Agree that quality is above LH but I immensely dislike slow meals. I love trying new products, so I was so excited when I boarded the WestJet 787! Theres also Wi-Fi from Panasonic, with the option of paying 10.99CAD for 90 minutes, or 21.99CAD for the full flight, both with no data caps. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. As an added bonus for those with dietary restrictions, WestJet offers a gluten-free portion of their menu as well. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. WestJet business class salt & pepper shaker. Do you know when their party in the sky is going to be bookable? Another 20 minutes later at this point three hours after takeoff the appetizer was served. I want to like AA but its really bad. Good luck to them - it's rare to see an airline creating a nice product for passengers. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. I decided to have WestJets signature cocktail, which consisted of green tea, cranberry juice, and vodka. The crew on this flight was fabulously friendly. They aren't part of an alliance. Lie-flat mattresses, bedding and a turn-down service are among the other attractions, while the inflight entertainment (IFE) will be delivered on 18-inch screens. My hat is off to them! WestJet 1 The lounge itself was quite small, but I enjoyed it for the most part. The Wi-Fi was strong enough for me to get caught up on work, browse social media and answer emails and texts, so I was satisfied. They were hustling as fast as they could, and I saw them constantly serving everyone. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. 1 Seats only available in Business on the Boeing 787 Dreamliner. We'll run a soft credit check to find special offers, but it wont affect your credit score. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. This consisted of a total of 28 seats, in a 2-3-2 configuration. Then there was the business class cabin, which consisted of a total of 16 seats, spread across four rows in a 1-2-1 configuration. Obviously you are paid to be there, and paid to be nice to me. It's why DL has someone dedicated to the galley on D1 international legs. But as I dug into the selection, I wasn't impressed. It is rare these days to see them on newer aircraft. The crew was also very friendly. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! I bid farewell to the crew, admired the WestJet 787 from the outside, cleared immigration, and headed to my hotel. Sweet chili-noodle salad with garlic-ginger beef. The seatbelt sign was turned on about 20 minutes before landing. If cold, add one. It was excellent, and surprisingly not too sweet. It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). As an ex FA, I'd say staff levels are not to blame. Traveling for spring break? This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Waiting at my seat when I boarded were a comfortable and high-quality pillow and plush blanket that felt like it would have been right at home on a comfortable couch in someone's living room. AC probably have a better lounge product in YYZ/YYC for sure. It was served with a bowl of truffle popcorn instead of nuts, which I was a huge fan of. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. Awesome. Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. Only problem with this service is the hideous Gatwick, Londons second worst airport after the misnamed London Stansted (aka London East Europe). Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. Which is where airline branding - managing our expectations - comes into play. And the dishes are making me hungry. WestJet is almost like Qatar Airways in terms of their food & drinks. Most important was the hard product was insanely wonderful. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. Thousands of dollars oneway to Gatwick? I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. Our food service and menu offerings vary by cabin type, aircraft and flight duration. customer service is always welcomed by those who are discerning enough to appreciate it.. WestJets 787-9 business class cabin is intimate, and consists of just 16 B/E Aerospace Super Diamond reverse herringbone seats. TPG values it at $1,600. The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. The real professionalism is making it appear you are not rushing! 3 Overweight and oversized baggage fees may still apply. Like I said, the two ladies working business class were so lovely that I cant possibly fault them for this, but I think that WestJet needs to temporarily increase staffing in business class until a groove is figured out, or something. WestJets entertainment system works starting on the ground, so I appreciate that its gate-to-gate. Not much variety there. Seat: 4A (Business Class). Special Dietary Requirements The airline provides a selection of eight special meals which can be arranged by calling the airline call centre up to 24 hours in advance. Review: WestJet Calgary to London Business Class. Definitely shows that some care was put into this product. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. How's seat availability? While I have no problem with a ramekin of nuts in flight, the popcorn was such a nice change of pace and reinforced WestJet's younger, fresher feel. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! I had a feeling I'd be too full for dessert, and I was right. And the jack for the headphones is in the storage cupboard meaning you have to keep it open? All good and fair, but why would one do Westjet instead of AC at price parity? Dry air blowing on you just leads to dry eyes. The 787-9 is brand new for them, and prior to that they never offered a business class product. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. View Menu. Enrollment required. We'll redirect you to the home page of the country/region site you choose. The food menu was divided into four sections: small plates, large plates, dessert and light fare. Fares are staggeringly expensive, $3k+ fares for just premium economy this summer into DUB. I boarded through door two, where I was greeted by two flight attendants and pointed left into business class. Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. Having enjoyed hundreds of TranAtlantic flights on AC you can almost set your watch to the service. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. The service was slow. I always encouraged my team to provide excellent customer service from the moment they were with the passengers to the moment they disembarked. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). How much is the business class fare, round trip? We had quite a long taxi, and at 7:45PM were cleared for takeoff on runway 35L. This looks very promising. Seldom travelers may not get enough value to warrant the cost. Hub order is Calgary > Toronto > Vancouver. They had some festivities at both ends. Carts and Trays also help speed things up, but certainly a perception difference there. Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. An assorted array of complimentary in-flight beverages is offered throughout the flight. . That should help speed up the initial part of the service. Food was wonderful and served to me around 90 mins after take-off. About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). See more about our ethics policies here. WestJet has a fairly premium-light configuration on their 787. And openly speaking AC has a stunning business class product, especially out of Toronto with Signature Suites. I frequently fly JFK-FRA which is a relatively short flight and SQ is much quicker than LH from a service perspectiveplus the food is a million times better. Happy to read your insights and see your good phots - I have been waiting for your Westjet review for a while (as I am sort of from Calgary where Westjet is based); Thank you for the insights - HAPPY to see the Westjet attention to showcasing local Canadiana such as the Maple leaf livery and Canadian cuisine; did Westjet showcase Canadian wines? {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. If you are flying for a business Westjet with your team or maybe on any big family vacation, if you are traveling in a Ticket of more than ten then you can book flights under . But Ben, maybe you were starving and eager to eat & drink something. In this post I wanted to share my initial thoughts on this 8hr15min overnight flight. This way, I could keep most of that out of sight. You have successfully joined our subscriber list. Wow, great to read a review of a brand new business class product. The cabin looks great, I believe they will quickly sort out the service pace and I'm not used to YYC-envy, living in the epicentre of the known cosmos YYZ. Seasonal start and end dates apply and are indicated in the booking flow. The ones on AA feel more sterile than a hospital. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Lanson was their champagne on offer. Good review and a very important part about service times. Dessert was served 20 minutes later. 20 minutes before landing not enough FAs to have WestJets signature cocktail, which consisted of green tea cranberry. Handful of Dreamliner routes will only get you part way airline seems do... Accessibility guidelines and/or be translated seldom travelers may not meet accessibility guidelines and/or translated! 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