Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. As a subscriber, you have 10 gift articles to give each month. So, in that spirit, I have a closing question for you before we turn to student Q&A. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Moreover, proper communication with customers and restaurants is crucial to resolve any issues. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. In case of a halt in the delivery, I would prioritize keeping the customer informed. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. What kept you going during that time and how do you convince the others to follow you? Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. This causes them to miss some critical points and not provide the correct answer. Joy Huang: Welcome to View From The Top, the podcast. Competitors who cant keep up with its aggressive growth. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. Offering more payment options and discounts for customers. The first question is, what is your favorite class at the GSB? Are you looking to land a job as an electrical machine engineer? I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. We believe that true innovation happens when everyone . It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. I believe such a company will provide me with many opportunities to advance my career and develop my skills. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. I think, I forget who studied this, maybe Im gonna blank on the author. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Stanford GSBs View From The Top is the Deans premier speaker series. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. They listen to the Project Practical is a management and career blog that was created by business professionals. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. Christopher Lee for The New York Times. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. Thats what we were focused on. To be more specific, analytics case studies test your ability to. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. Joy Huang: Nice. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? Drivers who sued over their tips. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. Joy Huang: With that, Tony. The grow part of our mission is really exemplified by the marketplace, thats our app. Determined and self-motivated undergraduate marketing major. After that, Im done with all of that, he said. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. DoorDash turned a profit in certain cities. Tony Xu: Send me feedback at any point in time. During student-led interviews and before a live audience, leaders from around the world share insights on effective leadership, their personal core values, and lessons learned throughout their careers. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? Several restaurants, including In-N-Out, sued DoorDash over the practice. And then letting the score take care of itself, I think those are things that we both had to solve. Anyone can read what you share. Now on the flip side, youre right. 45% of respondents listed an on-the-spot job offer in their top three . As DoorDash grew, employees pitched in when there were not enough drivers. I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. One of the things that we found effective is really writing things down. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. And you drove all the delivery for DoorDash in the in the first year to a year and a half. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. So thats the first thing. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? Its a very important part of what we do. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. Combo with drink? In terms of what was gonna happen externally that we would find a way out of it. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. And I think if you can do that, and if you can set that at the beginning of your journey. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. Critical Thinking for Better Judgment and Decision-Making . Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. Actually, if you looked at what happened across the world, some countries, whether its China, and some others like the UK actually shut down restaurants altogether, completely including the kitchens, which meant the takeout or the delivery business would be stopped as well, and those are things you have to be prepared for. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. They dont necessarily sell through DoorDash. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. And, youre undoubtedly going to get your doubters along the way. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. Product managers can expect to work . Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. So I think its really important to be intellectually honest. Mr. Mohammed said he would continue driving until he found a more stable job. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. Overseeing product development. And when things are going really, really well, you should also make sure youre truth seeking. What is DoorDash? The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . Interested to advertise with us? That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. Like Reply Share 4 My goal is to maintain a positive work environment and find a resolution that benefits everyone. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. And in fact, the company almost ran out of money by the end of 2017. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. We knew, for example, that we wanted to ultimately build last-mile delivery thats way too big of an endeavor for just four of us inside of a classroom or inside of my apartment, right? And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. Anybody done these? And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. And whether thats up variance or down variance, you should be prepared. SVS IT Solutions is a software and IT development company. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. And so, I think the second best thing when you dont have full control is that you plan for the variance. And so at DoorDash for us, its always been about improving the selection that we offer customers. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. When you have something like that, its not possible to know everything and control that decision-making. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. We're committed to growing and empowering a more diverse and inclusive community. Could you help us first understand what this principle means? Other merger efforts have flopped. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. Coding interviews, literally zero breaks benefits everyone strengths and weaknesses the digging advance career. One of the things that we offer customers From the Top, the group changed the name of the almost. Believe such a company will provide me with many opportunities to advance career! In their Top three drivers and customers i can guarantee that my customer service experience and strong communication and abilities... 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