Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. There was no researcher dedicated to this vertical. I can provide detailed insights. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. Listen as if youre wrong.. GrubHub itself started in 2004. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. Ive also learned a lot about tech. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. CNBC: Can you tell me more about the early DoorDash days? We want our team members to leverage their strengths and go where theyre excited to challenge themselves. You also need to think creatively and be willing to experiment. Its not something you generally see at bigger, established firms that are more set in their ways. . There might be one operations person who stays longer, to manage the transition to the full-time team. We want to hear from you. The different annual customer cohorts offer again an even more intriguing view. Airlines sell plane tickets, Brokerages sell stock trades, Logistics companies sell shipments, Food Delivery sells restaurant orders, and so forth. Their goal is to scale all three at the same rate. A Division of NBCUniversal. Ive heard this repeated often: Speak as if youre right. I love that process. So you need to be willing to try various solutions, with urgency and without fear. This is a great way to save money on DoorDash, especially if you're a regular customer. If you talk to a successful Launcher about a market they started, theyll know it front to back. I joined the company two years ago as an Operations Manager. It also helps to be comfortable experimenting, and wearing different hats. Right now, though, Im happy to stay where I am. You can respectfully disagree with someone and collaboratively work together toward a better outcome. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? DoorDash also values experimentation. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. Just like Costco and Amazon Prime, DoorDash is generating a (growing) float from its membership program. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Its a lot of fast-paced decision-making and immediate results, which I love. Your platform becomes intelligent. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. Get notified about new Merchant Services jobs in Tempe, AZ. About the Role. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. We try to influence before a solution is set in stone, so that we are not just validating it. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. When it does, more details would need to be fleshed out before we make the offering available to everyone. DoorDash runs seven regions across the U.S. and Canada. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. As a result, we had trouble raising capital and wound up raising a down round. Filter This is the gist of how pricing on DoorDash works. They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. This also means that we've been able to create more economic opportunities for merchants and Dashers. And yet thats exactly the mix that we need for the collaboration thats core to our success. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Thats a ton of operating leverage and drives up the LTV / CAC ratio. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. One is delivery volume: Are we getting more orders and growing every day? RIP DoorDash hiring process. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. I studied mechanical engineering at Brown University. HBO, Go to company page The whole process takes six to eight weeks. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. As does the entire DoorDash organization. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? How long does it take to cook a pizza? The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. So there you go. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. + View 9 more replies. Everyone here is on the same team. DoorDash started in 2013 and wasnt the first food delivery in the market. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Were launching new markets, were announcing new partners, were experimenting with things like catering and alcohol I love coming in every day thinking about the next big thing. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. At DoorDash, data is what drives the Get 1% better every day goal. Thats invaluable. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. If day one is disappointing, the question becomes: How well can you problem-solve? This is where their technology platform comes into play. They want to make candidate can handle the work. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. Can you help share any prep tips to be successful in the below interviews ? And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. Free interview details posted anonymously by DoorDash interview candidates. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. Its a bit difficult to define what I do, because it changes every week but thats how I like it. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. Our leadership also understands that you dont always hit your targets. from the events that happen pre- and post-transaction. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! Based on their research, they bring on the most desirable merchants. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. The menu is the main online touchpoint for a consumer, and drives ticket size. As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. Lets assume 8% for simpler math. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. Most of the customer and Dasher acquisition seems to come from performance-based marketing. On a personal level, these would be the things I wish to achieve in my life. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. Ive heard this repeated often: Speak as if youre right. while also balancing the dynamics of a three-sided marketplace. At the beginning of the pandemic, over 40% of merchants didn't have an online channel to reach customers, and we know that now more than ever, driving online sales is critical for these businesses. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. kick off marketing efforts to bring in customers. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. Many of the leaders at DoorDash today were with the company during that time, and maintain the same pragmatic determination that got us through then. The image below shows that the economics of a single order can look like. doordash strategy and operations interview. How big is the problem? I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. People can chart their own course. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. Was part of the UberEats layoffs and interviewing with DD soon. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. What should the end-to-end experience look like? For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. 2023 CNBC LLC. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. You can see how cohorts consistently increase their spend on DoorDash. I applied and interviewed for DD strategy and operations role (was rejected in the last round). To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Free interview details posted anonymously by DoorDash interview candidates. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. So how exactly are they doing this? In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. Source: mulinfo.csrtimys.res.in. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. 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