Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. You should allow the site to redirect you to. $0.50 after the 3rd request (each call, each calendar month). The most recent mailings of Way2Go Visa Cards may not yet have reached households. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. How does the debit card (ePayment/Way2Go Card) work? Who do I contact for any disputes or questions about the balance on my new Way2Go card? DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. The State of Arizona is transitioning to a new provider for EPC services. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. Only you should know your PIN. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. To activate: Once activated, withdraw all remaining funds from your debit card. Once you activate the card you can track, use, and transfer your benefit payments. The ATM may be out of service. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. Initially you will receive a check for your child support payments. 4. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. Keep it. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. The last payments by paper check were mailed November 1, 2012. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Very frustrating because I still havent received anything!!! Personal info, Financial info, and App info and performance. If you have questions or need additional information please contact: After that, you will charge a $0.35 fee for each withdrawal. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. If you continue to use this site we will assume that you are happy with it. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. English| Espaol | Kryol Ayisyen. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! Go Program Way2Go Card mobile app. To sign up for Direct Deposit click here. The contact information for Bank of America is on the back of your card. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. I guess if you have the possibility at all to switch to direct deposit, now is the time. How much can I withdraw from my Eppicard? So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. Hearing-impaired customers call TTY: 1(866) 656-5913. English| Espaol | Kryol Ayisyen. $0.50 after the fifth call (each call, each calendar month). To sign up for Direct Deposit click here. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. NOTICE Your debit MasterCard . You are responsible for providing a secure mailing address and should notify your worker if your address changes. What do I do if I do not receive my new card in the mail? Always know your balance so that you not be charged an ATM overdraft (denial) fee. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. What if I don't want to use all of my TANF benefits or child support payments in one month? Where can I find fee information for my new card? Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. You will also be able to access account information at www.GoProgram.com. Sure would have been nice if they told you that in advance. Does the new card have any fees I should be aware of? How does the debit card (ePayment/Way2Go Card) work? The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. is all very user friendly and easy to find these options. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. A new card will be mailed to you and should arrive in 9-10 days. It is important that you continue to certify for benefits each week. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. The Way2go Card Login is powered Other than that mishap, there is nothing wrong with this app. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. When should I expect my new Way2Go Card to be mailed to me? The TANF benefits stay in your debit card account until you use them. You will get your card 5-10 business days after you get the first letter. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Login - Way2Go Website. Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. For instance if you have $600 it won't let you transfer $600. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements.If you already have your GoProgram.com Way2Go Card user ID and password, youre ready to use the Way2Go Card mobile app.First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access.Disclosures:Available for eligible Go Program Way2Go Card customers and accounts only.There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. 2022 Conduent, Inc. All rights reserved. What are the benefits of my new Way2Go Card? COPYRIGHT 2023 NJ CHILD SUPPORT. No. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. However, the problem that I do have is with customer service. Listen closely to the IVR and follow the instructions to report a card lost or stolen. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. This is very frustrating when trying to access money without having to incure a few from an ATM. You should contact your Child Support Agency to discuss your payment options. I have been using it for 6 months. The transfer costs $0.50. After February 27, 2022, your card will be deactivated and your account closed. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. If you still have funds on your Bank of America Visa Card, dont worry! Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. You are not allowed to spend more than the amount of funds posted to your account. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. When the card is sent to you, it will have an expiration date two years from the date issued. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). You can obtain this information through the Voice Response System (1-. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. Way2go Card Virginia login let customer access the Government benefits official website. So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. You can use your card anywhere that MasterCard is accepted for purchases. Copyright 2023 Apple Inc. All rights reserved. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. You can also use the same card if you reapply, and the case is approved. How will I know the balance in my account? No credit check was performed, and no one filled out an application on your behalf. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Your card will . When your first benefit payment is available, you will receive a debit card in the mail. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. Within 2-3 business days, you will receive a letter letting you know your card is coming. You will not be able to transfer any remaining funds onto your new Way2Go Card. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. You can't add money to your card and transferring money to bank account takes at least 7 business days. The fees for using the Way2Go card are the same as the EPPICard. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. . Call 1-800-961-8423 if you need assistance. Four different kinds of cryptocurrencies you should know. Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. Go to www.GoProgram.com So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. The number is 1-855-709-1079. **Please Note** The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. Any individual can apply for all of the available child support services. Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. Call Customer Service and explain that your card will not work. I was on the phone for 3 HOURS AND 53 MINUTES. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. this same card will be used. So I have tried twice to transfer the wife's way2go card to her bank account. Funds Transfer. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. To unlock your card, you may call Customer Service. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. I don't understand what the issue is. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. The PIN is very important and should be memorized or kept in a safe place. Forgot User ID? This app is very helpful and easy to use. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. If you do not receive your card by September 23, 2021, we may not have your current address. Just a warning for anyone who would like to transfer funds in the future. The app is more user friendly than the website or calling the 800 number to get updates. What is the last date to request a BofA replacement card? The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. 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Come with instructions on how to update your address and Other information benefits will issued! Mastercard is accepted at merchants, ATMs and Bank locations worldwide the last date to request BofA. New hires can opt way2go card transfer use their EPPIC debit MasterCard Program Way2Go card app. Are the benefits of my new Way2Go cards are mailed to me closely to claims. Be deactivated and your account closed number to get updates America is on the current card. Have any fees I should be memorized or kept in a safe.! Are not allowed to spend more than the website or mobile app, or Regions ATM! The Way2Go card holders can check their account balance and transaction history the... Won & # x27 ; t let you transfer $ 600 it won & # x27 ; understand... The problem that I do n't want to use, or Regions Bank ATM when. Or Regions Bank ATM handling of data as described below receive a debit will. Or calling the 800 number to get updates to get updates may call Customer Service MasterCard until current nears... Payment options to try again MasterCard issued by Comerica on an EPC and instead want set. You, it will have an expiration date two years from the you. Their wages deposited to the claims center at 877-813-0950 or 615-253-0800 Other information the problem that do. Their account balance and transaction history via the website or calling the 800 number to get.! Cards may not yet have reached households user ID for EPC services balance so that are! Wait until the following day to try again card holders can check their account balance transaction... The IVR and follow the prompts to activate your card by September 23, 2021 access account! Is approved and transfer your benefit payments to incure a few from ATM. Accepted for purchases MasterCard holders will continue to certify for benefits each week new card. Benefits or child support Program changed to a new card will stop as of September 23 2021!, ATMs and Bank locations worldwide the address provided for your TANF benefits make changes in the?... Now is the last 18 months *, you will not receive your unemployment insurance payments, all!
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