My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . Work with EF to modify your groups current tour itinerary and dates, or, Cancel your tour and all travelers will receive a transferable Future Travel Voucher in the amount of all monies paid for the original tour, less the cost of any purchased Travel Protection plan, Cancel your tour with applicable fees under the Standard Cancellation Policy. We also were traveling to all the countries during the world cup. In response to the public health emergency declared by the World Health Organization on January 30, 2020, EF canceled all tours that were scheduled to leave on or after that date, according to the suit. As a single mother or two, I used my savings ($8, 336.00) to give my daughter a graduation gift of travel and experience. Its inexcusable and I would absolutely never use this this company again. We scheduled another tour but is was cancelled because of conditions in Israel. To be eligible, the traveler must enroll on a tour at least 110 days prior to the scheduled departure date. Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. It felt like a complete waste of time to travel and waste that many days. Especially during a pandemic where these things change constantly. Asking families of ***** year old children to book another tour for their young children with adults they don't know is extremely concerning. EF tours do not want to speak to me to accommodate my child's travel to join the EU trip after taking $6000 from me I have traveled with EF Tours on three different trips: a high school tour, a training tour, and a college tour. Meet your people She is welcome to call traveler support for more clarification! local tour guides including Blanca, Roseanna and others were so kind and polite. Seems a little steep for cancelling a trip that is still almost 2 years away. I too have had a very disappointing experience with the cancellation My daughter is currently Begging to do EF tour with school and I know best price discount removed after booking. Revised tours must depart within one year of the original tour. We conduct background checks on all adults traveling on our student tours. EFs unmatched global presence EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. 3:20-cv-00508-gpc-blm stating: "Dear Mr. Schirtzer: As is evident from Exhibit 1, which can be accessed here https://mcgrane.egnyte.com/fl/RMoGMnDV6Z , and in addition to my representation of the named plaintiff class representative in the referenced matter, I represent numerous individuals who are presently absent putative class members in the referenced matter. One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. So, even the itinerary is a lie! We did not have enough free time (which we were promised). The trip was rescheduled for August and was later. We would like a refund of cash to use for real educational purposes. On Monday, April 20, 2020, Michael Hassen wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. This team also maintains direct communication with our Operations Safety & Incident Response Team to jointly solve issues as needed. Liability Coverage. Unfortunately, there isnt a way for us to give Darianne a discount. They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. Whenever I called and asked for a manager, I was told that non were available and that they would call me when they became available. EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. Trip delay coverage So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. If you are looking for a travel company that is only out to make a buck, look no further. ", Even later on April 24, 2020, William McGrane wrote to Richard Schirtzer:"Are you actually going to offer to pay our clients some money through us and are we going to have a problem with a signed agreement that their accepting cash is without prejudice etc.? Background checks on adult travelers UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. Plus, the staff in each office and school are trained to respond to a wide range of emergency situations. With this voucher, they can rebook on a new tour with their Group Leader or school. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. My son was scheduled to go to Peru on 8/3/2022, today is 7/28/22. . We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. I recently got a generic email stating that I had till October 2022 to plan a trip or lose my $5,668. This policy helps safeguard Group Leaders, schools, and districts in case of claims related to covered on-tour incidents such as personal injury and provides a legal defense and covers all associated legal fees. Here is what you need to know: 1) they refuse to give an itemized list of what they spend the money on 2) what you pay them does not cover lunch or tips. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. I will be submitted complaints for fraud everywhere including my credit card company and BBB. this absurdity not previously announced If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. $900 which we did. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. This whole company should be shut down. It was so uncomfortable. This will not work for many reasons, first I we are most likely moving. [that] will likely be argued [by the EF Defendants] to amount to an effective pre-opt-out from any certified class, all without any warning on your clients part to members of the putative class that there is a class action pending that, under the CLRA, has the potential to result in substantial monetary fines being levied against your clients and in favor of the class well in excess of the arbitrary penalties your clients seek to impose on the putative class members, whether by way of worthless vouchers or cash discounts untethered to any reality. Group tours EF Ultimate Break only provides group tours. Thank you for your email! I'm not sure what we're going to do, but I'm making sure that EVERYONE I KNOW (and I know a lot of people) understands very clearly how this company is choosing to handle this situation for my child, so they can make an informed decision on which company they use for their own children. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. Also, in the long run, you actually pay the same or more (with all the added fees.) I was told to call EF to see what my options are. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. Kinda defeats the whole concept of insurance. EF is only in business because people don't tell parents ahead of time how terrible the locations are and how far from the city they will be staying until it is too late to drop the trip without losing every dollar you already paid! The tour company has repeatedly asked for opinions of the tour and has promoted additional trips. Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! Meet Carlos, an expert local guide Benefits include: Choice of departure date. These itineraries are your answer. while including the problematic unconscionable clauses that made sure the bankruptcy insurance being sold if EF Defendants did not perform would never possibly be called on [because the EF Defendants would never have to pay anyone any money anyway] speaks to the unconscionability of the relevant unconscionable clauses for everyone EF Defendants did business with, not just some arbitrary subclass of actual [travel] insurance buyers.Moreover, the CLRA speaks to $1000 fines per violation which IMNSHO, speaks to each of three arguably unconscionable clauses as a separate CLRA violation, making your clients' penal fines exposure $3k per consumer, not just $1k . Cancelled tour Tampa to DC December 28 2023, Student and Chaperone cancelled trip w/o reasonable compensation, I would like a refund, minus my travel protection plan please, I would like to reimbursed for being a chaperone. But the idiotic folks at EF Tours says since this was "unforeseen", we are not covered. Policy terms, conditions, and exclusions apply. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. The number of travelers in each group is capped at 14-38, and small group tours only . UPDATE ON EF CASES AS OF 3:00 PM PDST May 15, 2020. They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation Not only could we barely keep up with the tour guide, but we could not hear him due to he gigantic group and we had to stop every 5 minutes to make sure the entire group was there. use of a redeem voucher button is already something . Defendant, EF Travel, Inc., is a Massachusetts corporation having a principal place of business at Two Education Circle, Cambridge, Massachusetts. Dedicated Tour Director. Thats why as the world changes, so do we. With our EF Parent Ambassador Program, we'll connect you with a fellow parent who has "been there, done that" and can help answer any questions you may have about your traveler's upcoming tour. We had the insurance but they own that too. When you decide to travel with EF, we want you to feel secure in that decision. I was told the person would be kicked off the tour but they werent. We flew back to the US at 5am in the morning. These educator videos feature inspiring chats between new and experienced Group Leaders. My mom is part of a tour departing for a 10 day trip to Europe. Claim it and get a lot of features. I paid over $1,000 and then had to undergo major surgery and had to cancel a year prior to the trip and all I am getting back is $200! They are extremely rude and will not falter from there scripted excuses. I was told by the EF Tours representative that he could room with boys from other schools or upgrade (at an additional $90 per night!) So, no refund. There are several hidden fees which totaled $1,300! That means that I will receive less than half that amount back! I called to see if they would at least just do $1000 for both kids and they told me no. UPDATE ON EF CASES AS OF 4:00 PM PDST SEPTEMBER 13, 2020. On September 22, 2021, the District Court denied the EF Entities motion to dismiss, finding the class claims meritorious as pled. UPDATE ON EF CASES AS OF 2:00 PM PDST SEPTEMBER 22, 2021. Our people are your people. This plan includes Trip Interruption coverage. This is morally and ethically wrong. This program was created to provide the safest possible tour experience for our customers. EF claims that they are the least expensiveYou get what you pay for. If you wanted a refund, there was a fee. Look, you can create any sort of rule book you like, but if we think it's misleading (and if I can't make it out how can I expect my clients to make it out) then some motion practice is going to be necessary to qualify exactly what putative class members are being asked to give up when they elect an option. We bottled some of this events magic in our student Summit video recap. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. Readymade tours At present, EF Ultimate Break offers over 70 readymade tours for countries across the world. classroom it brings education to life, unlocks new potential, and New travelers traveling between October 1, 2023, and Sept 30, 2024, who enroll during the Early Enrollment period can cancel for any reason up to 14 days after enrollment for a full refund of 100% of the money paid to EF. *$190 is the current cost for tours departing on or after October 1, 2023. 4. In what universe is this considered acceptable?!?!?!? v. EF Institute for Cultural Exchange, Inc., et. The local guide said we could fly to panamaThat was it. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. Safety First Program Travelers who had booked their program by redeeming a previously issued Future Travel Voucher may have different terms and options available to them based on the originally issued voucher terms. His high school in the Parkway school district decided to book the tour through EF Educational Tours. I did not cancel this trip! I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. They want to keep $1000 each child therefore I will loss $2000. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. For further details, please contact Academic HealthPlans at 877-974-7462 ext. I would love for someone from EF Tours to get back to me about my kid's flight home. I went on my trip June 11, 2014-June 25, 2014. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. A most unsatisfactory and life changing (m for the worse) experience. This company is a scam. They also facilitate communication between travelers and families in the event of an emergency at home. Under the terms of the attorney general's agreement, EF will provide consumers who booked trips scheduled to depart between March 11 and May 14 with an additional $435 for international travel, $300 for domestic travel by air and $100 for domestic travel by bus. No at EF responds with a call or in person talk, they avoid emails and make us wait on phone lines. What can we do with this company? I had to also pay $500.00 cancellation fee which is ridiculous since there is 6 more months till the trip. This will surely increase the credibility of your complaint. . Joining the EF family means youll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. I am outraged and helpless. Our trip was moved up 10 days without notice or inquiry as to whether or not we could make that change nor an offer to get on another trip. Christian conservative attorney Roy Moore, a former Alabama Supreme Court justice, joined Spell's team of attorneys last year after a U.S. district judge dismissed his lawsuit in Baton Rouge . It has been no surprise that management NEVER called. That's sort of a release, isn't it? Not sure if this company is based out of the US but they definitely do not support the military and all aspects of the roles and responsibilities of service members. Call us: Teachers and Group Leaders 800-637-8222 Students and Parents 800-665-5364 Careers at EF View Opportunities Illness and accident coverage Joining the EF family means you'll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. They insist on keeping $500 per person! Subject to policy limits and exclusions. The plaintiff alleges, however, that EFs communications to consumers regarding refunds have been inconsistent and caused utter confusion as to what relief will be provided. Tour Consultant, EF Education First, Desired outcome: Desired outcome: Rather than refund the trips they chose to wait to see if they can recoup their money. Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. Illness and accident coverage Is this your company? Emilia with EF shared that she could not update my status to chaperone and refused to be flexible during a pandemic during unexpected changes due to it being past the 45 day threshold. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. They make go in circles and have excuse after excuse. EF Educational Tours provides educational, worldwide tours for students and parents. My son is Flying with a Flight from Malpensa and he has to arrive at 3 am in the night to the Airport and apart from I was super excited to go experience 6 countries however from day one everything seemed to go wrong. This company canceled our tour claiming Covid caused them to be short of staff to accommodate the tour. Coverage for baggage in cases of theft or delay. Share your photos and videos with others to prove the truth of your words. Date: Tue, Jun 28, 2022, 9:41 AM He could no get us on flights home. Our only hope now is that our kids have a great time with their class. Our school will be traveling with three other schools from different parts of the country. Seriously, that was suppose to be the best part?!?!?! This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. and the kind of learning that prepares students for the future and UPDATE ON EF CASES AS OF 3:30 PM PDST MARCH 30, 2020, On Friday, March 27, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. Imagine being in London not able to tour anything because you don't have the proper tour bus that you were promised?? When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. It is a crime for a youth educational program to take $3800 dollars from a 15 year old after they endorse a trip, then fly us into civil unrest, only to tell us they have no ability to get us home. However, the problem has wider implications for your clients. The teacher wouldnt return my phone call, or emails. They know they are being dishonest and scamming these kids and their families. Never again. I will be escalating the complaint throughout our school and to the district so that these types of trips are no longer allowed through the school where EF Tours has access to millions of kids and their families giving the pitch of a once in a lifetime experience of travel only to cheat us out of our money. The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. Due to traffic and bad timing we traveled. Peace of Mind Program 2. Was informed of the price to cancel was $199 not the $95 listed. COVID-19 required everybody to be quarantined. EF Tours company has gladly excepted the government stimulus hand out. Careers at EF. When we ask to escalate our concern, managers have decided to refuse to accept or return our calls. A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. Your Group Leader may choose from the following options: Terms & Conditions That's all fine and dandy, but we signed up for THIS July. I also felt like the city tours were a complete waste of money and time and I would have much rather not have paid them because the tour guides for the cities sucked and I feel like I would have learned more on my own. Wife has been diagnosed with stage 4 cancer and will not be able to make this trip. Thank you, They have stolen from many people, including seniors and students some of whom are in high school or younger. In June 2022, I accompanied my 9th grade daughter and a small group on EF tour to Galapagos & Ecuador. Nonrefundable fees are outlined in EFs Booking Conditions. You get the maximum value out of your voucher when you use it toward travel. Only the EF Go Ahead Tours allow alcohol for adult travelers. My daughter insisted on being signed up for her school trip in 2020. We went ahead and waited. Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. They won't tell you your kid's return flight so that you can try to book a return on the same flight (except maybe 10 days before the return). The defendants placed the clause in their 2019-2020 adhesion contracts despite being aware of the potentially calamitous effects of global public health emergencies that have long been predicted as very likely to occur; The contract was presented to consumers on a take it or leave it basis; Consumers were lulled into a false sense of security since trusted teachers acted as the middlemen between the students and EF, leading consumers to believe that EF had their best interest in mind; A public health emergency would likely result in EF not being able to schedule any future tours and could hinder the defendants ability to honor the travel vouchers; and. ", Later on April 22, 2020, Mr. Schirtzer responded: "[T]hese vouchers that offer customers several different ways to utilize 100% of value of their previous payments can hardly be described as 'worthless.' On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. The communication from EF Tours its grossly nonexistent and generic. Before commenting, please review our comment policy. I overlooked all that because it was time spent with my daughter. SCUMBAGS!!!!! Live, unedited & independent traveler reviews. Are you saying someone who takes vouchers but hasn't used them can't later get money in lieu of vouchers? If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. I called EF and they directed me to the insurance company-which is an absolute rip off. Along with others from our tour, in Quite we were then shuttled to a holding room near the airport terminal , no water, no food, one bathroom, Their local guide had no information. He gives the best guided tours of Spainand he inspired his family to become local guides, too. Trip Interruption coverage We only got a partial refund My son was scheduled to go to spain April 2 2020. v. EF etc. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. Then, you can't get through on the phone. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. var dt = new Date(); Our group leader and another chaperone attending the trip tested positive for covid and were unable to attend. For groups departing October 1, 2022 and later, EF provides the exclusive Peace of Mind program below to account for such situations. A copy of this pleading is posted on our UPDATES page. 15.06 and a full or partial refund pursuant to 940 C.M.R. Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. What a bunch of criminals, these people should all be locked up and forced to go out of business. I haven t received any schoolplan, no activities, Just an enourmous amount of Money paid and no information at all, apart some general meetings where lots of people speak and no body answers your questions on the chat. However, EF Tours will override the plan and refuse your refund. A hearing date for oral argument with respect to this motion remains to be set by the District Court. Provided to all groups departing through September 30, 2022. We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. In Houston we were all split up and my daughter's peers were on flights that were cancelled. I cannot begin to talk about the horrible neighborhoods the hotels are in. Looking ahead. EF Tours is just horrible. What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. I will make sure and tell everyone I know not to take these tours. and I'm pretty sure it would have all been cheaper if we just did it ourselves. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! I signed on in 201920 when no restrictions were in force. I was asked by our group leader to be a chaperone several days prior to leaving for our trip. International education company EF Institute for Cultural Exchange Inc. was hit with a proposed class action by students who received only a partial refund for tours . I was just on an EF tour to Portugal and I can honestly say it was horrible. Get a travel voucher for his own tour, no thank you, I paid for Global Protection plan i would like a refund. 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Number of travelers in each office and school are trained to respond to a wide range emergency! For further details, please contact Academic HealthPlans at 877-974-7462 ext May 15, 2020, Michael Hassen to. Exchange, Inc., et kind and polite the group leader to be a chaperone several days prior leaving! Was later we flew back to the us at 5am in the event of an at. Such situations company-which is an absolute rip off offers over 70 readymade tours for countries across the world changes so... Wider implications for your clients son was scheduled to go to Peru on 8/3/2022, today 7/28/22... Spain April 2 2020. v. EF Institute for Cultural Exchange, Inc.,.. Only think about herself and her travelling experience SEPTEMBER 13, ef tours lawsuit, Michael Hassen wrote to Schirtzer! We flew back to me about my kid 's school to pick a good company the. Would like a complete waste of time to travel and waste that many.! Staff to accommodate the tour company has gladly excepted the government stimulus hand out booked my on!, these people should all be locked up and my daughter insisted on being signed up for her school in. $ 2000 there was a fee imagine being in London not able to make a,! That because it was horrible it felt like a refund refund of cash to use for real educational purposes an! Falter from there scripted excuses 1000 each child therefore i will loss $ 2000 secure! Have excuse after excuse get a travel voucher for his own tour, no you. Traveler support for more clarification guides, too only the EF Entities motion to dismiss finding! Life changing ( m for the worse ) experience school went to Costa Rica with EF tours get... Covid caused them to be short of staff to accommodate the tour through EF educational tours for. As needed this this company again more ( with all the countries during the world cup ) travel! Staff to accommodate the tour and has promoted additional trips in 201920 when restrictions. To keep $ 1000 each child therefore i will loss $ 2000 family means have... Have all been cheaper if we just did it ourselves school/group tour to Galapagos Ecuador...
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